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Helpdesk
Questions about an order, a card, a custom 3D print, or anything else as a customer.
[email protected]JP Lumina · Statenlaan 72 · 9301 RN Roden · The NetherlandsMore questions? See all frequently asked questions →
Frequently asked questions
How long does it take for my order to arrive?
Orders are shipped from the warehouse within 1–2 working days.
How do you package single cards for shipping?
We ship all single cards securely. Standard procedure includes placing the card in a soft sleeve and then inside a rigid plastic toploader. The toploader is then sealed to ensure the card does not slip out during transit.
Can I return my order?
Yes. If you order from us on this website, you have fourteen days to change your mind. Report your return from your order in your account, or via contact. How it works exactly is on Shipping & returns.